🔐 Understanding Access Levels

1. Standard Access — Available to all logged-in users

Includes product basics, installation guides, troubleshooting, and platform documentation.
➡️ Label: (Standard Access)

2. Partner Access — Available to Butlr partners & customers

Includes advanced deployment tuning, integration guides, and customer-specific best practices.
➡️ Label: (Partner Access)

If you need this access:
👉 Submit a Support ticket requesting “Partner Access upgrade.”

3. Internal Access — Butlr internal only

Engineering notes, debug playbooks, QA logs, and internal release documentation.
➡️ Label: (Internal Only)

📚 Complete Documentation Index

Get Started

Heatic™ Technology Basics

What is Heatic™ Technology? - Standard Access

How Does Butlr Handle Non-Human Heat Signatures? - Partner Access

What is Site Activation / Tuning After Deployment? - Standard Access

Product Overview

Butlr Platform Overview - Standard Access

Understanding Butlr's Space Utilization Metrics - Standard Access

What are Traffic Mode and Presence Mode? - Standard Access

Device Connection Status Explained - Standard Access

Understanding MAC Address, Network ID, Device Pairing, and Grouping - Standard Access

How to Reset a Device’s Network ID - Standard Access

Manage Spaces with Custom Tags - Standard Access

Scoping and Deployment Practices

Checklist: Required Materials for Butlr Deployment Scoping & Pricing - Partner Access

Self Install Pack Instructions - Partner Access

What’s the Difference Between a Zone and a Room in Butlr? - Partner Access

Setting Up Your Virtual Space in Butlr Studio - Standard Access

General Sensor Installation: Aligning Physical Setup with Your Butlr Digital Twin in Studio - Partner Access

How Butlr Handles Sensors with Overlapping Coverage and Best Install Practices for Presence Mode - Partner Access

Setting Up Traffic Sensors Using Butlr Studio - Partner Access

Setting Up Presence Sensors Using Butlr Studio - Partner Access

Deployment QA Guidelines - Traffic Mode - Partner Access

Doorline Adjustment Guide for Traffic Sensors - Partner Access

Deployment QA Guidelines - Presence Mode - Partner Access

Product Testing and Evaluation

Accuracy Evaluation Guide - Presence Sensors - Partner Access

Accuracy Evaluation Guide - Traffic Sensors - Partner Access

Hardware

Resources

Heatic 2 Datasheet - Partner Access

Heatic Flex (Heatic 2 Wired) Datasheet - Partner Access

Heatic 2+ Datasheet - Partner Access

Gateway (WiFi & POE) Datasheet - Partner Access

Gateway (Cellular) Datasheet - Partner Access

General Guidance

Guidelines for Installing Heatic Sensors: Key Considerations and Limitations - Standard Access

Understanding LED Indicators - Standard Access

Battery Management Dates - Partner Access

Butlr Battery Service & Disposal Guide - Standard Access

Network and Gateway

Hive (Gateway): Customer Pre-Deployment Checklist - Partner Access

General Hive Installation Guide - Partner Access

Cellular Hive (GWDSRSCL2) Installation Guide - Partner Access

Connecting Hive to Internet Using the Built-In Screen - Standard Access

Pairing Sensors to Hive Using the Built-In Screen - Standard Access

Heatic 2 & 2+: Bandwidth, Data Usage, and Transmission Behavior - Partner Access

Heatic 1 & Heatic 2

[Heatic 2] Quick Start Guide - Standard Access

[Heatic 1 & Heatic 2] Mounting Guide - Partner Access

[Heatic 1 & Heatic 2] Battery Replacement Guide - Standard Access

[Heatic 2 Wired] Installation Guide (with Heatic Flex) - Partner Access

Heatic 2+

[Heatic 2+] Quick Start Guide - Standard Access

[Heatic 2+] Mounting Guide - Partner Access

[Heatic 2+] Battery Replacement Guide - Standard Access

🔒 [Heatic 2+] Install Flow - Butlr Internal ONLY - Internal Only

Sales Enablement and Internal Trainings

🔒 Accessing Butlr Hardware Release Notes & Training Materials - Internal Only

🔒 Sensor FOV and Coverage Explained - Internal Only

🔒 How to Access Compliance Materials - Internal Only

🔒 How to Use your Superuser Account - Internal Only

🔒 How to Request Traffic Sensor "Mirroring" in Studio - Internal Only

🔒 How to Request Sensor "Cloning" in Studio - Internal Only

📥 Need Partner Access Added?

If you are a Butlr partner or customer and need Partner-level access:

➡️ Open a Support ticket requesting:
“Partner Access Upgrade for Butlr Knowledge Base.”

Include:

• Your name

• Company

• Email used for Butlr Support

• Deployment or integration context (optional)