The LED on a Heatic 3 sensor shows whether it is connected to its Hive. This applies to Heatic 3 (Wired) and Heatic 3 (Wireless).
Most of the time the LED is off. That is normal: it means the sensor is working.
Before You Start
Make sure the on/off switch is ON. The LED only lights when the sensor is switched on and has power.
LED Indicators
| Color | Pattern | Status | User Action |
|---|---|---|---|
Blue
|
Flashing (about 1 s on, 3 s off) | Not connected; searching for the Hive. Starts when the sensor is switched on, and comes back any time a working sensor loses its connection. | Wait up to 10 minutes. If it is still flashing blue, contact Butlr. |
Green
|
Solid for about 3 s | Connected to the Hive. | — |
No light |
— | Normal operation. The LED stays off while the sensor is working. | — |
White |
Rapid flashing for up to ~30 s, then back to normal | Butlr has asked this sensor to identify itself, to help find a specific unit. | No action needed. |
When to Contact Butlr
- A sensor is still flashing blue 10 minutes after you switched it on.
- A sensor that was off starts flashing blue and doesn’t stop. A sensor flashing blue on the ceiling is not connected right now.
Submit a request at support.butlr.io.
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