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API
Data Privacy & Security
Release Notes
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Learning Center
FAQ
Get Started
Product Overview
Resources
API
Installation / Deployment
Testing / Evaluation
FAQ
Heatic Sensors
Hive
Setting up a Space in Studio
Starter Kit
Calibration
API
Data Privacy & Security
Release Notes
FAQ
Frequently asked questions regarding fast troubleshooting, specifics about setting up the Butlr hardware and more.
Heatic Sensors
How to change sensor mode
What is the difference between Traffic and Presence mode?
How is Occupancy measured?
What is the difference between “Occupancy” and “Headcount” data?
Will one Heatic sensor interfere with the transmission of another Heatic sensor?
Do people need to be moving for them to be detected?
What is sensor "sensitivity"?
What is the battery voltage?
How long does the sensor battery last for?
What are your sensor’s limitations or constraints when considering potential use cases?
What is a Heatic sensor and what does it sense?
How is Butlr different from a PIR sensor?
Can the sensors detect animals or pets?
If I install two sensors next to each other, will I show up two times in their overlapping space?
How many people can one sensor detect simultaneously?
Can your sensor identify individuals with elevated body temperatures?
How accurate is your sensor?
What is your sensor's field of view and coverage area?
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Hive
How do I connect a Hive to a public Wi-Fi that uses captive portal?
How does the Hive connect to the internet?
How far away can a Heatic sensor be located from the Hive?
How many sensors can be connected in one system? Are there any limits, such as in terms of quantity of detected objects or area covered?
How many sensors can each Hive support?
What is a Hive?
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Setting up a Space in Studio
What are the minimum software requirements for Butlr platforms?
What tools do will I need for installing Butlr’s Heatic sensors?
What do I need to know about my space beforehand?
What will not work if sensors are not setup in Studio relative to positioning on a floor plan?
Starter Kit
How do I access the Butlr Studio App?
What happens if I want to cancel my Starter Kit subscription before it ends?
How do I cancel my subscription?
When my Starter Kit subscription is over, do I have to return the sensors and the Hive?
What is included in my Starter Kit?
How do I renew my Starter Kit subscription?
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Calibration
How long does it take for the algorithm to learn to differentiate human detections?
API
When grouping by room, how do you get a list of sensors in the room?
How can I get zero values to differentiate no detections versus a non-functional sensor?
What are "window" and "function" in the Reporting endpoint?
When querying using the Reporting endpoint, what format is data returned as?
Will the functions of min, max, sum, etc. always be present in the payload?
What is the difference between sum, count, min, max, mean and median?
What is the difference between "detections_world" and "detections_local" location coordinates?
What features do detection coordinates enable?
What is your API URL?
Where can I find your API documentation?
Are there webhooks I can integrate with?
How do I query historical occupancy and headcount data?
Do you support MQTT?
How do I get credentials to access the Butlr API?
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Data Privacy & Security
What makes Butlr private by design & what information do you capture?
For what duration is the data stored?
What type and quantity of information is sent to a server?
What security practices do you have surrounding this data?
