Dashboard is not displaying data from specific sensors

Please verify the following:

  1. Sensors are on and periodically blinking blue.
    • If not, power on and verify the hive picks them up.
    • If necessary, re-pair to appropriate hive.
  2. Hive is powered on.
  3. Hive shows connection to the internet.
    • If not, power cycle the hive by switching it off and on again.
  4. Hive shows it is paired to (the appropriate) sensors.
    • If not, re-pair sensors.
  5. In Studio:
    • The hive is listed in the hive list.
    • The sensors paired to the hive are showing thermal info (not black).

If you are unable to resolve your issue with these steps, please enter a ticket in the customer portal.